Privacy Policy

Who We Are

Rooted Health Hormones & MedSpa LLC is a medical practice located in Conway, Arkansas, providing hormone therapy, aesthetic treatments, and wellness services. Our website is www.therootedhealth.net. For questions about this Privacy Policy, please contact us at bekinditmatters@icloud.com.

Information We Collect

We collect limited personal information through contact forms on our website, including your name, email address, phone number, and service interest. This information is used solely to respond to your inquiries and facilitate appointment scheduling.

Important: We do NOT collect or store protected health information (PHI) or medical records through this website. All clinical information is handled through our secure, HIPAA-compliant patient portal.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries about our services
• Schedule consultations and appointments
• Send appointment reminders and health updates
• Send marketing communications (with your explicit consent)

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

SMS / Text Messaging

By providing your phone number and submitting our contact form, you consent to receive SMS text messages from Rooted Health regarding appointments, health updates, and promotional offers. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For more information, see our SMS Terms.

Email Communications

We will only send you marketing emails if you have explicitly opted in to receive them. Every marketing email includes an unsubscribe link at the bottom. You may opt out at any time by clicking that link or contacting us directly at bekinditmatters@icloud.com.

Transactional emails (such as appointment confirmations) are not subject to opt-out, as they are necessary for providing our services.

Data Security

We take the security of your personal information seriously. Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Access to contact form submissions is limited to authorized staff members only.

Please note that no PHI (protected health information) is stored on this website. All medical records and clinical data are handled exclusively through our secure, HIPAA-compliant patient portal.

HIPAA Notice

This website does not collect or store protected health information (PHI). All clinical intake forms, medical records, and health-related communications are handled exclusively through our secure patient portal in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

If you are an established patient, you will receive separate HIPAA Notice of Privacy Practices documentation that explains how your medical information is used and protected in our clinical practice.

Third-Party Services

Our website uses the following third-party services to improve functionality and user experience:

• Google Analytics — for website traffic analysis (Privacy Policy)
• Facebook Pixel — for advertising and analytics (Privacy Policy)
• Mailchimp — for email marketing (Privacy Policy)
• Formspree — for contact form handling (Privacy Policy)

These services may collect information about your visit, such as IP address, browser type, pages viewed, and time spent on pages. We encourage you to review their privacy policies to understand how they handle your data.

Your Rights

You have the right to:

• Request a copy of the personal information we have collected about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at bekinditmatters@icloud.com. We will respond to your request within 30 days.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Rooted Health Hormones & MedSpa LLC
Conway, Arkansas
Email: bekinditmatters@icloud.com
Website: www.therootedhealth.net

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.